You have up to 14 days after receiving your order to exchange the purchased item for a different size / color or to request a refund. You can do this simply by dropping off the purchased item at a Deutsche Post service point.
1. Contact customer service.
First contact customer service (email@example.com), they will send you all the instructions . Pack the items securely, if possible in the original packaging, and include the return form. It is important that you indicate on this document whether you require a different size / color or would like to return the items for a refund.
2. PLEASE ATTACH THE RETURN LABEL IN A VISIBLE POINT OF THE PACKAGE.
If you cannot find it, please contact customer service.
Go to a Deutsche Post service point (a post office or a parcel point) and send the parcel back to us. As soon as we receive the package, your product will either be exchanged or the amount paid will be refunded to you. (Usually within 1-2 working days)
Rückgabe & Bedingungen
14 Tage Bedenkzeit
Eingeschriebene Rücksendungen gehen zu Ihren Lasten.
Die Stornierung einer Bestellung kann nur innerhalb von 24 Stunden ab dem Zeitpunkt der Bestellung gewährt werden.